Roche Diabetes Care-health

Roche Diabetes Care

Important information on selected lots of Accu-Chek Aviva and Accu-Chek Performa test strips potentially showing an increased number of strip errors prior to dosing or biased results

Dear Customer,

At Roche Diabetes Care we hold our products to the highest standards of quality and are committed to communicating any issues impacting the operation of our products. This is why we would like to inform you today about an issue that might occur in certain lots of the Accu-Chek Aviva, Accu-Chek Performa test strips, and Accu-Chek Performa strips that have been included in Accu-Chek Performa Nano meter kits. As part of our ongoing quality monitoring and market surveillance processes, we have identified certain test strip lots that potentially show an increase in strip errors prior to dosing.

Due to the designed fail-safe in the blood glucose meter, the issue can be identified by an error message displayed on the meter upon strip insertion or through the device not recognizing the test strip. However, in a very limited number of cases the test strip can produce a biased result i.e. a falsely too high or too low value, which you might not be able to detect easily and which could lead to incorrect therapy adaptations.As patient safety is our first priority, we would therefore like to ask you to:check the lot numbers of your test strip supplies against the complete list of lot numbers at the bottom of this email.You can find the lot number on the top flap of the vial carton packaging as well as on the label of each test strip vial as shown in the picture below.

discontinue using strips from the affected lots immediately and please return to the pharmacy or store where you obtained the strips for a replacement packIf your test strip supply is not from the lots affected, you can continue using these test strips and no additional action is required.

We have thoroughly investigated this issue to identify the root cause of this potential error and have already started to implement the appropriate corrective measures. Please be assured that this issue only affects specific lots of the Accu-Chek Aviva and Accu-Chek Performa test strips. Other Accu-Chek blood glucose test strips available in your market are not impacted by this issue.

Your national competent authority, healthcare professionals, hospitals, pharmacies and retailers have been informed about this field action.

If you need any additional advice on the operation of your Accu-Chek blood glucose meter and test strips or have any further questions or concerns, please call our Accu-Chek Customer Careline on 0800 701 000 or visit the Accu-Chek website. If you are a pump user please contact the Accu-Chek Pump Careline on 0800 731 2291. It is through the careful monitoring of customer reports that we are able to identify issues and implement solutions. We appreciate your time and attention to this important notification.

I have read and understood this noticeKind regards,

Roche Diabetes Care

The following lot numbers are affected:

ACCU-CHEK AVIVA STRIPS (50s)497392497391496915496809496802496807ACCU-CHEK AVIVA STRIPS (10s)497344497392ACCU-CHEK PERFORMA STRIPS (10s)476597476646ACCU-CHEK PERFORMA NANO mmol Kit.[Please note that the FSN only applies to the pack ofPerforma 10 test strips contained within the kit]1015311610153114101531151015311210153111If you prefer not to receive promotional email messages from us, unsubscribe here.

This email was sent by: Roche Diabetes Care LimitedCharles Avenue Burgess Hill, West Sussex RH15 9RY UK


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I also had my email same time. I’m so disappointed it’s taken them this long to notify us! From what I have saved the aviva 50s are sane batches as before

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Looks like the same list x

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It probably is, just thought I'd post because the email only arrived this afternoon x

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This is the same list that was first reported around 4 weeks ago. I personally think it is discusting, that a company whos products are used to monitor a condition which can be life threatening, has taken so long to contact people using them.

Agreed! I couldn't believe the email only came in today.... poor....

helen8 good job DSNs, diabetes uk and JDRF got the message out for them the day it was discovered. Else people could have been giving insilulin when hypo. They are lucky nothing serious happened. They put it in the paper, but not until nearly 2 weeks after they discovered the issue. X

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We found another pot of faulty strips today. I thought I'd taken them all out but apparently not as we had random readings much higher and lower than dexcom and checked the lot number and they were recalled. Our pharmacy know some were recalled but hadn't been told that customers has been told to return any to the pharmacy.

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This is the same list. At least you got an email I haven’t received anything. Thank god for fb or I wouldn’t have even known x

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